Exchanges and returns

Exceptionally and as a way to facilitate the purchase of Christmas gifts, reducing the accumulation of customers in stores, we will accept exchanges of products purchased until 12/25/2020 until 01/31/2021.

The Customer is entitled toexchange and return purchases made at, for a14 day periodfrom the day of purchase. To do so, you should contact us by e-mail or through the contact form stating your intention.

La La Land Store reserves the right to accept only exchanges and returns where the following conditions are ensured:

  1. The product must not contain marks or signs of having been used;
  2. The product must have all labels, as well as the original packaging intact;
  3. It will have to be accompanied by the receipt of the purchase that follows with the order.. 

If any of the conditions described above are met, La La Land Store reserves the right not to exchange or return the product and it will be sent back to the customer.

    Thecosts inherent in sending the exchange and / or return product will always besupported by the customer, except in the following situations:

    1. When the product has a defect that is not caused by the Customer;
    2. When the product is different from the one purchased by the Customer;
    3. When the item is a different size than the one ordered.